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The Phoenix Reputation Management Firm Reputation Maxx knows that the holiday season is a key season for many businesses who are right now gearing up for Black Friday and Cyber Monday business. What many of these companies may not know is that in this season the importance of online reputation management is higher than ever. This is because not only is it a key season for businesses, it is also a time where customer expectations are high and unsatisfied customers are more likely to head for the internet to trash companies who have not met these higher expectations. This is why it is so important to follow these online reputation management tips for interacting online with customers.

Respond quickly: The reputation marketing experts at Reputation Maxx remind you that it is very important for you to always monitor what others are saying about you online. This way you can quickly and effectively respond and show them that you care about their business. Being on top of it will show that you are a caring business and make your customers really trust you.
Respond to everything: You should be sure that you respond to a variety of feedback from your customers. You need to be sure that you answer questions that they may have, and thanks them for positive reviews or other kind feedback. You should also remember that it is just as important to respond to negative reviews or comments. All of this will help you establish a good connection with your customers and show yourself to be trusted.
Respond appropriately: It is important that when you respond to customers you are sure to respond appropriately. This is key when responding to those who have left less than favorable reviews. Do not get angry as it will hurt your online reputation more than their comment and you may be in need of a more extensive reputation repair.

Visit our Twitter page to find out more about the perks of reputation management this season.